One of the most notable characteristics identified in Native Americans is a passive communication style. We are often seen as quiet, shy and reserved when it comes to making our thoughts, feelings and interests known and although it may not apply to all Native Americans, we all experience times of insecurity or self-consciousness about speaking our mind. As employees in general (Native or not) we can all benefit by learning to improve our communication skills and practice more effective ways to speak and communicate on our own behalf.

Traditionally for most Natives, communal involvement was encouraged over individuality and expressions of self-interest were discouraged. Today some of these remnants still remain in our personal behavior and characteristics. We may be reluctant about expressing ourselves and initiating any confrontational interaction with one another. Particularly when we have a difference of opinion or problem to address, we may refrain from communicating altogether. It is part of our natural behavior. Learning to change and improve on our communication can impact not only our professional lives but our personal lives as well.

Passive communication versus assertive communication

When communicating we are sometimes hesitant about expressing our personal needs and interests. We are careful not to go against others and are shy about letting them know our personal opinions or responses. Passive communication styles might include: The inability to say “no” or to be reluctant about speaking up. An example might be: When your boss asks you to stay after work and you already have personal commitments. You are hesitant about telling him/her that you just can’t comply with their request. Or another example is when your co-worker volunteers you for a task that you do not feel comfortable with, you are afraid to share this with them or to ask for assistance.

Assertive communication is a skill that allows you to be stronger and more proficient in your communication style. You are able to recognize the benefits of being honest about your thoughts, opinions and ideas. This allows you to be more efficient, more productive and build your self-esteem. Assertiveness is more of a respectful communication that positively supports your interest, and is not to be confused with another concept of “aggressive” communication, which may tend to be more offensive and create counterproductive conflict. People who are assertive communicators are more competitive, they have a greater ability of meeting their personal and professional goals because they are able to promote their interest more clearly to others. There are many reasons you might want to learn to be more assertive.

Some tips for developing better assertive communication skills include: Learn to say no when it is not in your best interest. Make yourself clear and be sure your non-verbal language matches what you are saying (body language and tone). Consider the impact on your time and stress levels (assertive communication will allow you to keep yourself focused and balanced). When pointing out an issue, make sure you present it in an objective way, allow others to see the logic in your position (It may make it easier for them to accept it). Practice a more positive and expressive dialogue as often as you can. Learn to use effective, persuasive language in a subtle way.

It is often difficult to change our personality. Particularly things that are so deeply embedded in our general character. How we communicated is a part of that. But it is certainly worth considering if it can improve our lives and our chances for success as Native professionals. We must learn to be more expressive and compete in a different world. We can build on our professional skills and while maintaining our uniqueness as Native people. This will help us become better role models for our future generations of professional and leaders.

Lucinda Hughes-Juan has many years of teaching and training in the fields of business and management, with a focus on the cultural dynamics in Native businesses and organizations. She is an enrolled member of the Tohono O’odham Nation. She holds an MBA in global management, and is currently a Ph.D. candidate in business and organizational management. E-mail her at MLS8090@aol.com.